Preparation
Duration, business case, roles, sensors, microphones and consent are checked before starting.
Scientific editorial · Windows LAB Hub
IperFormazione LAB™
Making commercial role play readable.
A PC program integrates structured simulation, physiological baseline, voice analysis, trainer assessment and debriefing.
Operational protocol
From trial to improvement
Six connected phases keep technology at the service of learning.
Baseline
A contextual physiological and vocal reference is captured for each participant.
Role play
Seller and customer work through discovery, value proposition, objection, negotiation and closing.
Integrated reading
Behaviour, conversation and physiological variation share one timeline.
Debrief
The trainer compares evidence, perceptions and choices to turn the trial into learning.
Improvement
The final report identifies strengths, margins and concrete actions for the next trial.
By Ugo Maria Ilardo
When experience becomes observable
Not a score imposed on people, but evidence returned to people.
Commercial role play has long been one of the most rigorous tools in good training: it allows people to practise, make mistakes, observe and try again before an error reaches a real customer.
IperFormazione LAB™ preserves that tradition and makes it more readable by connecting behaviour, conversation and contextual physiological variation.
A baseline, not a label
Heart rate and HRV vary with breathing, posture, movement, fatigue and many individual conditions. A session baseline provides a contextual personal reference; it does not diagnose stress, competence or personality.
Three views, one experience
The LAB combines what the participant does, what happens in the dialogue and what varies physiologically. No single level explains performance.
Debriefing creates learning
The final output explains what happened, the evidence supporting the reading, strengths, improvement margins and observable actions for the next trial.
Technology remains in its proper place
AI organises evidence but does not replace the trainer. The Windows program integrates classroom direction, two voice stations, baseline, role play, assessment and final debriefing.
IperFormazione LAB™
Data that speaks.
Awareness that transforms.
The value does not lie in an isolated number, but in the guided comparison between what happened, what was perceived and what can be improved. This is where technology, methodology and the trainer’s professional expertise come together again.
Created by Ugo Maria Ilardo09 tavole · PDF
Explore IperFormazione LAB™ at a glance
The complete carousel describes the Windows program, baseline, role play protocol, integrated evaluation and final debriefing.
Scientific references
- Task Force ESC/NASPE (1996)Heart rate variability: standards of measurement, physiological interpretation and clinical use
- Shaffer & Ginsberg (2017)An overview of Heart Rate Variability metrics and norms
- Lehrer & Gevirtz (2014)Heart rate variability biofeedback: how and why does it work?
- Fegran et al. (2023)Simulation debriefing as part of simulation for clinical teaching and learning
- Duff et al. (2024)Debriefing methods for simulation in healthcare: a systematic review
- Potter et al. (2021)Education and training methods for specialised communication